Sales skills excellence – Module One – Creating excellent first impressions, taking control and building trust – £96 incl VAT

This session covers:

• The Importance of Customer Service
• Creating an Exceptional First Impression
• Taking control of the conversation – assertiveness
• Setting, Meeting & Exceeding Customer Expectations
• Communication Skills – Face to Face/Telephone/Online/Written Communication
• Questioning & Listening Skills
• Voice – words and tone
• Body language
• Building Trust & Rapport
• Obtaining reviews and recommendations

Course leader: Michael S Day MBA FRICS FNAEA FARLA